Complaint form

The guest has the right to submit a written complaint regarding the accommodation services provided in accordance with Article 10 of the Consumer Protection Act. We will respond to your complaint within 15 days of its receipt.

• Complaints may be submitted via this form, by email, or by postal mail.
• A written response will be sent to the contact address provided by the guest.
• This form is intended exclusively for complaints related to accommodation services.

Please complete the form below with accurate information so that we can process your request properly.

Your personal data will be used solely for the purpose of processing and resolving the complaint and will not be shared with third parties except where required by law.